Membership FAQs
Upcoming Studio Closures
December 23 - 29 - Planned Closure
January 1 - New Years Day
January 15 - Martin Luther King Jr. Day
March 25 - 30 - Planned Closure
May 27 - Memorial Day
June 19 - Juneteenth
June 24 - 29 - Planned Closure
July 4 - Independence Day
September 2 - Labor Day
September 23 - 28 - Planned Closure
November 11 - Veterans Day
November 28 - Thanksgiving
December 23 - 28 - Planned Closure
Policies
The following policies are included in your Membership Agreement. You can locate the complete agreement in your PT Minder account. If you have any questions, please contact us at hello@AshlandStrengthStudio.com.
Class/Session Cancellations + Fees
Please use the PTminder app to cancel your class or session at least 24 hours prior to your scheduled start time as a courtesy to other members who may be on the waitlist. Due to our small class sizes, we want to make sure that every body who wants to attend is able to get a spot.
You will be charged a $5 fee every time you cancel a class with less than 6 hours notice, and a $20 no show fee if you sign up for a class and do not attend. You will also lose your class credit, if applicable. The easiest way to cancel/reschedule is on the app.
The exception to this rule, however, is anything health-related. If you or an immediate family member feels sick, gets hurt, or is struggling with health in any way (mental health included), just cancel your session AND send us a chat to let us know any time before your scheduled start time. Your health and safety come first.
Late-Shows
Come late. We really don't care. Truly. You don't even have to give us a heads up. Chances are, if you're scrambling and running late, you probably need movement more than ever. Just come in and start warming up. We'll get you caught up as soon as we're able.
Class ends when class ends. If you show up 30 minutes late to a 50 minute class, a 20-minute workout is so much better than no workout at all!
Studio Closures
I take regular time off for rest, inspiration, continuing education, and adventure. Here’s how that works.
The studio will be closed on federally recognized holidays, and for 4 full weeks each calendar year. This means that the studio will be open 48 weeks per year, and each monthly membership fee includes 4 weeks of classes/sessions. The exact dates will be posted at the top of this page, at least 30 days in advance. No refunds will be given for these planned studio closures.
If I ever need to cancel unexpectedly due to sickness or emergency, you’ll have two options: reschedule or refund. I’m happy to find a time to reschedule if possible. Otherwise, your next month’s membership will be discounted accordingly.
Membership Holds & Termination
In the event of injury or illness, your membership may be put on hold until you have fully recovered, without any loss of sessions.
In the case of extended travel (2 weeks or more), please let us know in advance to receive a prorated discount on your next membership fee.
Unused credits will expire (60) days from the date of purchase unless otherwise stated.
In the event that you wish to cancel your membership, you may do so by logging into your account or sending a written request via e-mail. Written cancelation requests must be made three days prior to your monthly payment date to ensure the cancellation is processed on time.
E-mail address for written requests/notices: hello@ashlandstrengthstudio.com
We reserve the right to terminate your access without notice in the event that this Agreement is violated.
Refund Policy
Due to the nature of our products, refunds will not be given for payments that have been processed. However, if you’re not satisfied, for any reason, please share your concerns with us via email at hello@ashlandstrengthstudio.com and we’ll do our best to make things right.